POLICIES:
Placing an order:
All pieces are made to order.
A 50 % deposit is required prior to production. The balance is due at time of
pickup or shipping. The merchandise remains the property of Twenty Gauge until
payment is made in full.
Lead time:
4-6 weeks for orders of $5,000 or less.
6-8 weeks for orders of $5,000.00-$10,000.00.
Orders over $10,000.00 will be discussed.
Rush orders are available on a case-by-case
basis.
Orders required in less than 3 weeks are subject to a 20% up charge.
Standard
rush lead-time is 2-3 weeks.
Payment information:
A 50% deposit is required at time of order or payment can
also be made in full.
The balance, shipping and handling is due prior to shipping.
Cost of shipping and handling are the client's responsibility.
Forms of payment accepted:
* Visa
* MasterCard
* American Express
* Cash
* Money order
* Cashiers check
* Personal check
* Company check
(Note: Checks must clear before we release your order).
Prices are FOB Los Angeles.
Shipping charges, storage charges, and the applicable sales tax are additional.
Liability:
Twenty Gauge is not liable for any delay or failure to deliver in case
of fire, flood, natural disasters, political unrest, acts of God, shipping delays/damages
or any carrier related problems.
THIS IS OF UTMOST IMPORTANCE!
PLEASE MAKE SURE TO INSPECT THE MERCHANDISE
AT THE TIME OF DELIVERY!
Describe any damage, in detail on the BILL of LANDING.
Failure to note any shipping damages at the time of receipt of
merchandise may release liablity of the shipping co. for
compensation/replacement costs of murchandise damaged in the shipping process.
Twenty Gauge ships FOB Los Angeles and the transfer of liability to the shipper
is effective when leaving our premises.
NO CANCELLATION WILL BE ACCEPTED NOR REFUNDS BE MADE BY TWENTY GAUGE BASED
ON SHIPPING DAMAGES.
Storage:
If the client is not ready for delivery when Twenty Gauge has completes
the work, the order will be moved to storage.
Transfer to storage and storage costs is $20/day and will be charged starting at the specified
ship date or the 7th day after notification that the order has
been completed.
A restocking fee of 25% of the value of the order, plus any shipping/storage
charges incurred is applicable to all orders canceled at any time after the deposit
is received.
Shipping:
There are two modes of transportation available to the furniture industry:
Common Carrier:
Transit time: approx. 7 business days or less (7 days to the East Coast from Los Angeles).
Packaging: pieces are boxed (foam and cardboard)
Cost efficiency: best for orders of 3 pieces or less.
Levels of service:
BRONZE:
*shipments under 400lbs, no one piece can exceed 300lbs:
2 man delivery,
inside the threshold of the residence, 2 flight of stairs outside.
*shipments over 400lbs: no weight limitations, to first dry area, no threshold
service, no stairs prior to dry area.
SILVER:
Inside placement, two flight of stairs.
GOLD:
Inside placement, two flight of stairs, unpacking, placement, removal
of debris, set-up limited to 15 minutes and no use of tools.
PLATINUM:
Inside placement, two flight of stairs, unpacking, placement, removal
of debris, set-up and light assembly limited to 30 minutes.
Blanket Wrap Carrier:
Transit time: approx-2 weeks (2-3 weeks to the East Coast from Los Angeles) .
Packing: pieces are shrink wrapped, then wrapped individually in blankets.
Cost efficiency: most of the time for orders of 3 pieces or more, as it saves
on packing and meets the shipper's required delivery minimum.
Levels of service:
BRONZE:
Curbside Delivery
SILVER:
Inside delivery, unwrapping.
GOLD:
Inside delivery, upstairs, unwrapping and placement.
PLATINUM:
Inside placement, two flight of stairs, unpacking, placement, removal
of debris.
NOTE: Depending on the Blanket Wrap Carrier chosen, not all levels of service
might be available.
Unless otherwise instructed, Twenty Gauge will choose the shipping company we
feel is most appropriate.
Pieces can be shipped immediately (once the order is completed) if needed. Applicable
costs will incur.
As stated on each piece we ship, the client is to inspect the pieces when receiving
them. At that time the client is to note any damage on the bill of lading,
or, if the shipment is badly damaged, to refuse the shipment.
The inspection
should be made while the shippers representative is still present and
no document should be signed until every piece has been inspected. The
delivery person must sign and date the bill of lading or a separate document
stating the damage.
It is the clients responsibility to process the claim
with the shipper.
Twenty Gauge will assist in this process by submitting
any necessary documentation.
Any third party accepting the goods has to
be informed of this procedure.
This is the clients
responsibility to ensure that the third party they choose to receive the
goods follows the correct receiving procedure.
Returns/Cancellations/Order Changes:
Once an order has been written and the deposit received, the client is responsible
for the full payment of the order.
Twenty Gauge has to be notified in writing
via fax or e-mail of any returns, cancellations or changes to the original
order.
Twenty Gauge will in return "approve" or "not approve", in writing
of any changes/cancellation/or returns. Verbal changes/approvals are not
acceptable.
It is at Twenty Gauge discretion to decide if any changes/cancellations/returns
are eligible.
If any shipping/storage charges should occur, they are the
client's
sole responsibility.
No changes to the order of any sort (i.e.: sizes/colors) will be accepted 7 days
after receipt of the deposit without a 25% restocking up charge.
Rush orders are subject to an automatic 25% restocking up charge if any changes
should occur after receipt of the deposit.
A restocking fee or 25% will apply if the client absolutely refuses to receive
the merchandise. Any storage or shipping charges incurred will also be
the client's
responsibility.
NO cancellations will be approved after receipt of the deposit without the written
consent of Twenty Gauge.
Cancellations will be considered on a case-by-case
basis.
Claims:
As noted in the shipping section, Twenty Gauge is not responsible for damage
or loss occurred in transit.
Any other claims relating to defects, error or shortages must be made in writing
within 24 hours of receipt of the merchandise, accompanied by the copy
of the original work order illustrating such discrepancies.
Failure to notify Twenty Gauge within 24 hours of receipt of goods constitutes
a waiver of any discrepancy from the original order and/or the changes
that might have been made since the original order.
Valid claims will be paid
by check, within two weeks of the written acceptance by Twenty Gauge that the
claim is valid.
Twenty Gauge products are refurbished vintage metal furniture and accessories
that were originally manufactured in the early 1900ís. Some of our pieces
were originally produced as early as the late 1800ís.
We take great care
to bring you only the finest quality pieces in mint and near mint condition.
What makes our vintage pieces unique are the variations and slight imperfections
due to the service they have performed over the years. We refurbish and
restore each and every piece with the utmost respect to its individual
character.
Also note that on our clear coated steel pieces you will sometimes see gold weld
marks at the joints. These are brass weld marks, dating the pieces. Brass
was the medium used to weld in the past, and as we expose and clear coat the
steel, all fabrication details are revealed. These brass weld marks are sought
after by collectors as they insure that one has acquired pieces of the early
Steel Age.
When placing an order, the client implicitly accepts the fact that none of the
pieces we deliver are in absolutely perfect condition due to the nature
of the product.
Our finishes are warranted against defeats for one year after shipment.
If you feel you have a claim, you agree that you will allow us to inspect the
claimed defect, either physically or via pictures.
If we agree to your claim, Twenty Gauge has the option of either repairing or
replacing the defective product. Before returning goods to us, contact
us in writing for authorization.
NO GOODS WILL BE ACCEPTED FOR RETURN WITHOUT A WRITTEN AUTHORIZATION BY TWENTY
GAUGE.
